Why Aren't Commands Showing Up in Mixer Chat?

Do you use Botisimo on Mixer and find that commands aren't working in chat?

If you've encountered this problem, follow these steps to make sure everything's up and running:

  1. Make sure Botisimo is a Moderator in your channel! Our little bot can't do anything if it doesn't have mod privileges.
  2. Make sure Botisimo is connected! Go to https://botisimo.com/account/connections and make sure that little toggle is green next to your channel, like so:

  3. Remove Chat Restrictions on your channel. Having chat access restricted can interfere with commands showing up in Mixer. You can remove this from your Mixer Dashboard, under Moderation. Make sure this toggle is off, like in the picture:

Usually that does the trick, but if you're still having problems, don't hesitate to contact us!

Send us an email at support@botisimo.com and we'll help you ASAP.

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